I am delighted to present you the results of the 7^th Industry Report published jointly by ABSL and KPMG. Representing the vision of companies employing approximately 24% of the total number of employees working in the outsourcing industry, the Report offers an image on the current status of the outsourcing industry in Romania and its development potential in the near future.

The quality of our relationships determines the quality of our life and this is applicable both ways, at home and at work. The quality of our relationships determines the quality of our work performance.

We want work to offer a sense of identity, development and fulfilment and to give our life a meaning and a purpose. So, what can organizations do to attract, motivate and retain us?

Artificial Intelligence (AI) is changing the way people live and work, promising massive advancements in accuracy, productivity and personalization by replicating human capabilities with information technology systems that can sense, reason, comprehend, learn, and act. The Dale Carnegie AI Business Briefing is designed to bring leaders together to learn about, reflect on and discuss recent research and current ideas related to AI and its expected impact on the workforce. In it, we present our latest research into attitudes about AI. We explore the skills that will be needed to maximize the human-machine partnership of the future and lay out what any C-Level executives who have plans to implement AI in their own organizations can do to help ensure its success.

4 keynote debaters will be arguing whether:

In the context of innovation and digitalisation in the emerging industries and the gradual dissapearance of obsolete services and industries, private companies should bear the burden of professional retraining rather than the state”.

This session SHOULDN’T be missed!

In a creative and knowledge economy, the biggest part of employee’s experience is invisible — it’s going on inside their heads. The increasing pace of work, volume of information, and complexity of business demands more from employee’s brains. Workers appreciate a work environment that allows them to focus, create, and get work done. But how much of workplaces today have been designed with the brain in mind? What does it mean to support employees in their critical and creative thinking?

#Making RPA matter: As RPA gains momentum in our organisations, the governance of the implementation and operation of our digital workforce becomes a key success factor in the way we operate our processes. We will explore how to identify the risks related to automation, as well as how to design effective controls to benefit most from the work of our digital buddies.

Shared service centres (SSCs) are no longer just delivering cost and efficiency savings; best-in-class SSCs are now leading transformation and innovation for the enterprise. In this session, we take a look at the fundamental changes SSCs will need to go through in order to drive and own the innovation agenda successfully.

Careers can look very different from those of the past so skills remain vital to on-going development.

As individuals, employers and education providers, we need to think how we ensure that we develop the professional skills needed in the changing world.”

In the current work force environment, involving the valuable employees in the business performance by granting them long term incentives might prove to be an excellent motivation tool. If the tax obligations for such benefits may be also reduced, the win-win situation may become the right basis for the desired business performance.

Retention of talents is one of the major challenges of the Romanian employers. Additionally to the specific HR methods, there might be implemented legal/contractual mechanisms to secure the retention of the talents.

Moreover, legal mechanisms for retention of employees have a positive impact on limiting the category of the unfair competition practices that are related to labour relationships. There are circumstances in which hiring a key employee/a part of a team from a competitor might can give competitive advantage. Additionally to the legal mechanisms for retention of employees might be implemented contractual solutions specifically oriented to limiting/avoiding unfair competition practices.

Traditional marketing workflows cannot handle what it takes to produce suitable, personalized responses to prospects all through the buying process. This is where automation comes in handy. Matching the right content to the right moment and the right persona. Marketing automation is a platform for conducting a well-tuned and synchronized orchestra of all inbound and outbound, goal-oriented marketing activities. It’s tailored around personalized user experiences. It enables you to create and handle customer interactions with more speed and customization. This presentation will showcase how you can connect offline marketing activities to digital world, in order to interact with your customer at the most accurate stage of customer journey.

The presentation revolves around Deloitte’s newest platform, Processo, a lightweight and low-code platform built to manage complex automation processes and accelerate digital transformation within both SMEs and large companies, as well as local and central government authorities. The presentation will include platform overview, integration capabilities, prototyping and delivery process, business ecosystem, high-level architecture and customer usecases.

The role of Business Process Management, Process Improvement strategy and Process improvement methodologies in digital transformation of business.