The Association of leaders in business services in Romania (ABSL), the largest organization representing local business service sector, announces a new member, provider of contact center professional services Valoris Center.
ABSL currently comprises about 30 companies in the industry business processes outsourcing (BPO), shared service centers (SSC), computer services outsourcing (ITO) and research and development (R & D) and 10 strategic partners.
“ABSL strategy for the coming years is to actively support business expansion services industry and transform it into a key sector of the Romanian economy. The draw permanent new members who contribute to shared aims of the association, as Valoris Center, and we believe that together, we can increase the visibility of Romania globally and continue to provide business services at the highest level of quality” said Florin Grama, President ABSL Romania.
With nine years of experience and broad industry expertise, Valoris Center builds and develops innovative, competitive and professional Contact Center is one of the leading domestic suppliers of outsourced services. The company pursues an accelerated expansion of the local contact center operations dedicated and multi-national organizations, and membership association leaders in business services in Romania supports this objective.
“Our presence among members ABSL Romania, alumni association elite service providers dedicated business reinforces our development strategy locally and internationally and we are confident that this partnership will make an important contribution to strengthening Romania as an attractive service business” said Cristina Man, CEO Valoris Center.
Business services sector is estimated at about 1.5 billion euros in 2014, with a potential growth of 15-20% in the coming years. Currently, over 60,000 Romanian are employed in this sector, of which approximately 30% ABSL member companies, estimated to increase to 120,000 to 150,000 over the next five years.
The ABSL Romania are part of major organizations in the field of regional and international: Accenture Services, APT Resources & Services, Automobile Dacia, AWP Romania, CBRE Real Estate Consultancy, Connections Consult, DB Schenker, EUCOM Business Language, Genpact Romania, the Global Remote Services, Hewlett Packard Global Business Center, Luxoft Professional Romania, Microsoft Romania, Office Depot Service Center, OMV Petrom Global Solutions, Optima Solutions Services, PricewaterhouseCoopers Services, Process Solutions, Renault Business Services, Société Generale European Business Services, Stefanini Romania, TELUS International Europe, UCMS Group Romania, UniCredit Business Integrated Solutions, Valoris Center, Vauban, Vodafone Shared Services Romania, Wipro, WNS Global Services and Strategic Partners Association are ACCA, Colliers International, Corporate Office Solutions, Fine Law, Hays Talent Solutions, I-Future KPMG, McCann PR, Mikomax and Skanska.
About ABSL Romania
Association leaders in business services in Romania is the largest organization representing service sector business in Romania, which covers the most important companies in the areas Shared Services Center (SSC), Business Process Outsourcing (BPO), IT Outsourcing (ITO) and Research and Development (R & D). ABSL Romania aims at developing and transforming the business services industry an integral part of economic growth in Romania through collaboration with industry and by involving the authorities and interest groups.
ABSL Romania aim is to support long-term development and dynamic growth of the business services sector and, at the same time to increase the attractiveness of Romania investment and development outsourcing and offshoring projects. ABSL wants to boost interaction and cooperation of the industry by facilitating the exchange of knowledge, experience and best practices. ABSL supports entrepreneurship, assess legislative options to improve the economic environment and helps to adapt the requirements of business by recommending changes in the education system in Romania. The association cooperates with local authorities, central and the business community in order to provide mutual support and strengthen the involvement of local communities.
The board of ABSL part Florin Grama, director, Customer Service & Support at Microsoft Romania, Vivek Bakshi, general manager of International Operations within Wipro, Andrei Romanescu, managing director of HP Global Business Center, Catalin Iorgulescu WNS Romania managing director, Daniel Bratu, deputy operations in Genpact, Cosmin Pătlăgeanu, marketing manager at Luxoft Romania, and Giulio meddle, general manager of Office Depot Service Center. However, Catalina Ciupercescu operations manager holding the position of the association and general secretary Dana Isaroiu quality of the board.
For more information, please contact:
Alexandra Crivăţ, McCann PR
About Valoris Center
Valoris is a provider of outsourced contact center with Romanian capital. The service portfolio covers the entire string array of multichannel contact center activities, and training services, consulting and IT support / contact center software for developing an internal special. The approach is one mainstream business customers activating an extensive beach of industries: Banking, Leasing, Telecommunications, IT, Auto, Retail and eCommerce, medical, pharmaceutical, media and others.
Established in 2006, the company recorded positive results from year to year despite the difficult economic period, reaching that currently serve more than 50 customers. Valoris Center has two offices in Bucharest and in Valcea County, about 350 employees, 150 work stations, and runs projects in 7 languages (English, French, German, Spanish, Italian, Russian and Hungarian).
For more information, please contact:
Cristina Man, CEO