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10TH 2019


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As the voice of the business services, ABSL has created the ABSL Awards with the purpose of recognising the most innovative, impactful and valuable projects and initiatives of the business services industry over the course of the previous year.

2019 is the 4th year of delivering the ABSL Awards, continuing the tradition and looking forward to making it even more valuable year after year.

We encourage companies to become a voice for the industry by enrolling their high value projects and get the chance to be appreciated by the entire business sector during the ABSL Gala, that will take place on April 10th, Le Château, Bucharest

ABSL Awards Gala inspires the business services community to continuously strive for excellence and by this, to strengthen the sector’s position as the powerhouse of the Romanian economy.

Previous Editions

Winners & Finalists of the ABSL Awards Gala

Business Excellence

Winner Hewlett-Packard Enterprise Order processing “No touch” (Read more)
2nd Place DB Technology Center Procurement Excellence Center
3rd Place Stefanini Romania Re-Engineering the Innovation Ecosystem
Nomination Michelin Romania Order to Cash Process
Nomination OMV Petrom Global Solutions #Paperless
Nomination Wipro Technologies Streamlining & Automating Processes

Business Innovation

Winner Societe Generale European Business Services Paid Analytix (Read more)
2nd Place Wipro Technologies Romania Holmes Anomaly Detection Tool
3rd Place Michelin Romania Lean-Automation
Nomination Colt Technology Services Asymmetric Rates (ASR)
Nomination HP Inc. Romania RPA & Innovation
Nomination Hewlett-Packard Enterprise Business Pulse Arena
Nomination OMV Petrom Global Solutions Smart Sensors for Smart Buildings
Nomination P&G Coupa
Nomination SCC Services Romania HR Software System
Nomination Stefanini Romania ITO Innovation Project

Customer Experience

Winner Stefanini Romania Transition to Quality of Experience (Read more)
2nd Place Hewlett-Packard Enterprise Customer Thermometer Tool
3rd Place Michelin Romania Customer Room


Winner Wipro Technologies Romania Wipro Cares (Read more)
2nd Place Hewlett-Packard Enterprise Embrace Inclusion Employee Resource Group (ERG)
3rd Place OMV Petrom Global Solutions Technology & Innovation for the Academy of Economic Studies
Nomination Colt Technology Services Charity Bike
Nomination HP Inc. Romania Matter to a Million
Nomination Societe Generale European Business Services Infectious Disease Ward

Special Jury Award 2019 – Consistency in Excellent CSR

Winner Telus International Telus Days of Giving (Read more)

Talent Development and Education

Winner SSC Services Romania FLAME (Fundamentals in Leadership and Management Education) (Read more)
2nd Place HP Inc. Romania HP Life
3rd Place TELUS International TELUS Language Academy
Nomination Bosch Service Solutions Timisoara Bosch Academy
Nomination Colt Technology Services Mentoring
Nomination Majorel Romania Management Development Program
Nomination P&G Day 1
Nomination Stefanini Romania Leadership Academy
Nomination Webhelp Romania Train of Trainers
Nomination Wipro Technologies Escape Rucksack

Vibrant Workplace

Winner Hewlett-Packard Enterprise People Strategy (Read more)
2nd Place OMV Petrom People 2.0
3rd Place Veeam Software #VEEAMAZING
Nomination DB Schenker Global Business Services WOW Lab
Nomination HP Inc. Romania Employee Engagement Program
Nomination Majorel Romania What’s Your Why
Nomination Michelin Romania Employee Engagement
Nomination P4Cards Creating a New Identity
Nomination Stefanini Romania Service Culture

Colleague of the Year

  • Tiberiu Anca – Colt Technology Services – Winner
  • Carmen Popa – Colt Technology Services – Finalist
  • Anca Maria Sandu – Hewlett-Packard Enterprise – Finalist
  • Andreea Anghel Tudosiu – Michelin Romania – Finalist
  • Nicolae Voiniceanu – Michelin Romania – Finalist
  • Antoaneta Joghiu – OMV Petrom Global Solutions – Finalist
  • Sabina Mihaila – OMV Petrom Global Solutions – Finalist
  • Laurențiu Nica – Selir – Finalist
  • Raluca Roșca – Stefanini Romania – Finalist
  • Andra Mandache – Valoris – Finalist


Business leader in BUSINESS EXCELLENCE

In today’s Business Services sector, the ability of our companies to continuously improve operational capabilities and financial performance lays at the heart of our business.

This category seeks to recognise the projects that brought the highest productivity, significant improvement in results and contributed to achieving business excellence through enhanced process quality, reduction of operational costs and therefore overall contribution to the enterprise. We look at projects driven either through continuous improvement, innovation or business process re-engineering.


  • Timeline of the project 
  • Project goal & scope 
  • Original approach to process management
  • Operational improvements & cost savings
  • Process streamlining/replication
  • Recognition of the project
Download Nomination Form
Upload Nomination Form

Business leader in BUSINESS INNOVATION

Over the last few years, the Business Services sector has moved from transactional and fairly simple operations to more advanced, complex and even automated activities and processes.

This category focuses on rewarding the development of innovative solutions or a successful delivery of complex or advanced services. Either of them should be considered means to further enhancement of business services capabilities. Your success story needs to demonstrate how your organization gained competitive advantage or improved its performance due to implementation of the innovative solution.


  • Timeline of the project 
  • Project goal of the innovative solution
  • Impact for the company and the business
  • Innovativeness
  • Recognition of the solution
Download Nomination Form
Upload Nomination Form

Business leader in CUSTOMER EXPERIENCE

Building and sustaining Customer Intimacy leads to improved business performance. The award in this category recognises the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery.

The aim is to identify and reward the company-wide project that has delivered concrete solutions and achieved tangible results through delivery of superior customer experience.


  • Project goal & scope
  • Impact on stakeholders
  • Financial/business gains for the Customers
  • Customer’s feedback, references
  • Recognition of the project
Download Nomination Form
Upload Nomination Form

Business leader in CSR

This CSR Award is designed to inspire, to give a higher visibility to CSR excellence and raise awareness on the positive impact that businesses can have on society.

This category aims to recognise the initiatives that improve the lives of the employees, other stakeholders and the larger community in which the company activates. We are looking at projects implemented in Romania that use resources efficiently and transparently, addressing real needs and bringing sustainable changes for the people.


  • Relevance of the project
  • Involvement of relevant stakeholders
  • Impact
  • Efficiency
  • Originality of the action
Download Nomination Form
Upload Nomination Form


Business sector has a major role to play in Education and is directly affected by the quality of the labour force. Therefore, companies can choose to be directly involved in the development of the necessary skills and competencies needed in their future employees.

In this category, companies taking an active role in educating the workforce by either investing in own training programs or in collaborating with education institutions or other educational partners for building the capabilities needed in the labour market are the ones to be awarded.


  • Program goal & scope
  • Design & Dimension
  • Impact on the stakeholders
  • Recognition of the program
Download Nomination Form
Upload Nomination Form

Business leader in VIBRANT WORKPLACE

In today’s fast-paced world, companies of the Business Services sector understand that the secret to deliver world-class performance lies in their people and that employee engagement correlates with workplace satisfaction, which is critical for corporate success.

This award seeks to appreciate and promote companies that creates working environments that are inspiring and vibrant for their employees, by investing in programs that integrate employees’ holistic well-being: real estate, facilities, social and cultural benefits, diversity and inclusion.


  • Original elements of the program
  • Employees’ feedback
  • Impact on the company, the business and the employees
  • Evidences of improved employee engagement and satisfaction and results
Download Nomination Form
Upload Nomination Form


In every company, there are people whose positive energy is contagious, who mobilize resources and make things happen, who are mentors, always volunteering and open to embark in new challenges.

This award aims to recognise people who are willing to go the extra mile in supporting their colleagues and teams achieving results and perform better. They are the ones who hold strong personal values, have a natural preference to help and mentor others, a can-do attitude, and the ability to create the right environment for the people to be the best versions of themselves.


  • Describe the person that you are nominating in terms of personal qualities that make her/him a great colleague. Offer as many details as possible. (500 characters)
  • Describe her/his professional achievements, by giving examples of specific behaviours and actions that differentiates your nominated colleague from the others. (500 characters)
  • Explain what makes her/him valuable and what is she/he recognised for within the team. (500 characters)
  • Please support your nomination letter with 2-3 testimonials from other colleagues. (2000 characters)
Download Nomination Form
Upload Nomination Form

The deadline for submitting your nominations is March 7th, 2019.

How to apply?

Step 1

Download the editable nomination pdf via the “Download nomination form” button in your respective category

Step 2

Complete the nomination pdf with the relevant data

(We strongly recommend using latest Adobe Acrobat Reader)

Step 3

Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination


The Jury gathers representatives of ABSL Strategic Partners and well-renowned experts, connected with the business services industry. The aim is to ensure expertise in various connected fields and fairness in the process of evaluating the projects enrolled into the competition.

It is our pleasure to introduce the 2019 ABSL Awards Jury:

Andreia Stanciu
Andreia StanciuHead of ACCA – South-Eastern Europe
Aurelia Luca
Aurelia LucaManaging Director - Skanska Property Romania
Elena Ardelean
Elena ArdeleanDealer Business Manager Central Europe Steelcase Inc.
Madalina Vilau
Madalina VilauManaging Director Marketing Insiders
Mihaela Perianu
Mihaela PerianuManaging Partner - Dale Carnegie Romania
Raluca Andreea Popa
Raluca Andreea PopaAdvisor at Ministry for Business, Trade and Entrepreneurship
Richard Perrin
Richard PerrinAdvisory Partner, Head of Advisory - KPMG
Sándor Márk Bodnár
Sándor Márk BodnárManaging Director Hays Romania
Silviana Petre Badea
Silviana Petre BadeaManaging Director - JLL Romania


Member companies can enrol one of their projects under each Award Category, a total of 7 projects, by completing the requirements within the Eligibility & Rules. The applications need to highlight the innovative and value-added aspects of the project, as well as the impact on bottom-line performance of the business and the impact and investment in the community at a larger scale. All business applications should only refer to registered quantifiable and demonstrable results starting 1st of January 2018 and until the application date.

One winning project per Category will be selected by the Jury after a thorough evaluation process and those will be announced during the Gala event, on April 10th, 2019, in a dedicated ceremony. In the stage lights, each Category Award Winner will be handed a Trophy while expressing the specific merits for the project. In addition to the Winners, 2nd & 3rd places will be offered Diplomas. The communication and promotion of the ABSL Award winners and finalists will continue in media through consequent press releases, articles in ABSL Newsletters and website, as well as social media posts on Facebook, Youtube and LinkedIn.

The ABSL Awards are open only to ABSL members.
Applying for an ABSL Awards is free of charge.
Before submitting the nomination forms, please download
and read the Awards’ Eligibility & Rules.

Eligibility & Rules

The deadline for submitting your nomination is March 7th, 2019.


ABSL Awards Gala is the celebration event where the ABSL community gather together to honour the companies, their people and their meaningful contribution to making the Romanian business services industry performant, attractive and competitive.

ABSL Awards Gala aims to “give them the stage”, a well-deserved public recognition and a chance to shine in the stage lights. Let’s hear together the voice of business services!

This is also a great opportunity for networking so non-ABSL Members are welcome as well.

18: 30 Welcoming Guests
19: 00 Opening SpeechColin Lovering | Vice Chairman of the British Romanian Chamber of Commerce

Welcome message from Bogdan Pelinescu | ABSL President

19: 15 Overview of the competition: categories, jury, applications, assessment process
19: 30 Dinner

Business Leaders Awards, delivered by the jury and the ABSL Board Members

21: 20 Closing Speech

Dress code: Black Tie


Registration is no longer available, please contact the ABSL team

Event Venue

Le Château

Strada Turturelelor, nr. 11, Bucuresti, Romania


If you want to join the event as Sponsor contact us:

+40 751 782 615

Download the Sponsorship Opportunities


Media Partners

Strategic Partners

Corporate Office Solutions 2022-06-29T10:21:17+00:00
iO Partners 2023-07-05T17:38:18+00:00