ABSL Awards 2020 – Announcing the Winners
12th May 2020 @ 2:00 pm - 3:00 pm
ABOUT ABSL GALA
AWARDS
2020 marks the 5th year of delivering the ABSL Awards, continuing the tradition to represent the voice of the business services. ABSL has created the ABSL Awards with the purpose of recognizing the most innovative, impactful and valuable projects and initiatives of the business services industry over the course of the previous year.
We encourage companies to become a voice for the industry by enrolling their high value projects and get the chance to be appreciated by the business sector during the ABSL Gala, that will take place on April 2 in Bucharest.
ABSL Awards Gala inspires the business services community to continuously strive for excellence and by this, to strengthen the sector’s position within the Romanian economy.
Winners & Finalists of the ABSL Awards Gala
Business Excellence
| Winner | HEWLETT PACKARD ENTERPRISE | SWORD (Read more) |
| 2nd Place | WIPRO TECHNOLOGIES | WIPRO VALUES |
| 3rd Place | OMV PETROM GLOBAL SOLUTIONS | ONLINE BOOKING TOOL |
| Nomination | BRITISH AMERICAN TOBACCO GBS | #AIM (ACHIEVE-IMPROVE-MOTIVATE) |
| Nomination | CONDUENT BUSSINESS SERVICES | EXPERIENCE LEVEL AGREEMENT (ELA) |
| Nomination | EUROMASTERTYRE AND SERVICES | A NEW VISION FOR EBS |
| Nomination | GENPACT | MIDDLE OFFICE |
| Nomination | VERTIV | EMEA FINANCE TRANSFORMATION |
Business Innovation
| Winner | HEWLETT PACKARD ENTERPRISE | ALBERT (Read more) |
| 2nd Place | ACCENTURE | WARRANTY SERVICES |
| 3rd Place | BRITISH AMERICAN TOBACCO GBS | AUTOMATION FOR GBS & BAT COMMERCIAL ENTITIES |
| Nomination | GENPACT | ATTRITION PREDICTIVE TOOL |
| Nomination | TOTALSOFT | TIMEA |
| Nomination | VERTIV | EMEA FINANCE TRANSFORMATION |
Customer Experience
| Winner | VEEAM SOFTWARE | OPERATING MODEL OF VEEAM SOFTWARE SUPPORT TEAM (Read more) |
| 2nd Place | GENPACT | EFFORTLESS CUSTOMER EXPERIENCE FRAMEWORK |
| 3rd Place | HEWLETT PACKARD ENTERPRISE | ONBOARDING OF NEW PARTNERS |
| Nomination | BRITISH AMERICAN TOBACCO GBS | GLOBAL PERFORMANCE DASHBOARDS |
| Nomination | HP INC. | IMPLEMENTING PROACTIVE OPS DASHBOARDS |
| Nomination | MICHELIN ROMANIA | CUSTOMER CENTRICITY |
| Nomination | WIPRO TECHNOLOGIES | POWER BI |
CSR
| Winner | SOCIETE GENERALE EBS | REDUCE, COLLECT, RECYCLE AND BREATH (Read more) |
| 2nd Place | WIPRO TECHNOLOGIES | WIPRO CARES |
| 3rd Place | HEWLETT PACKARD ENTERPRISE | GLOBAL DAY OF SERVICE |
| Nomination | ACCENTURE | DARE 2 CARE – GIVE BLOOD, SAVE LIVES |
| Nomination | BRITISH AMERICAN TOBACCO GBS | ANYBODY CAN SAVE LIVES! |
| Nomination | COLT TECHNOLOGY SERVICES | PHRONETIK ART THERAPY |
| Nomination | DB GLOBAL TECHNOLOGY | HELPING HAND |
| Nomination | HP INC. | HP CSR TEAM |
Talent Development and Education
| Winner | DB GLOBAL TECHNOLOGY | MASTER IN FINANCIAL COMPUTING (Read more) |
| 2nd Place | MICHELIN ROMANIA | HR TRANSFORMATION |
| 3rd Place | OFFICE DEPOT CLUJ SSC | LEADERSHIP ACADEMY |
| Nomination | BRITISH AMERICAN TOBACCO GBS | EMPLOYEE INDUCTION PROGRAM |
| Nomination | COLT TECHNOLOGY SERVICES | INTERNSHIP PROGRAM |
| Nomination | CONDUENT BUSSINESS SERVICES | EPIC |
| Nomination | EUROMASTER TYRE AND SERVICES | COACHING FROM THE INSIDE OUT |
| Nomination | GENPACT | GENOME |
| Nomination | HP INC. | HP WAYFINDER |
| Nomination | HEWLETT PACKARD ENTERPRISE | CUSTOMER FIRST, PARTNER FIRST |
| Nomination | MICROSOFT | ASPIRING PEOPLE MANAGER |
| Nomination | SSC SERVICES | ONBOARDING AND MENTORING |
| Nomination | VEEAM SOFTWARE | VEEAM GROW |
| Nomination | WIPRO TECHNOLOGIES | LION |
| Nomination | WNS | GROW YOUR POTENTIAL |
Vibrant Workplace
| Winner | VERTIV | OWN YOUR JOURNEY (Read more) |
| 2nd Place | MOLSON COORS GBS | BEER POINT |
| 3rd Place | MICRO FOCUS | BUCHAREST EMPLOYEE ENGAGEMENT TEAM |
| Nomination | ALLIANZ PARTNERS | THE HOUSE OF THOSE WHO DARE |
| Nomination | DB GLOBAL TECHNOLOGY | THE DIGITAL WORKPLACE, DB CONNECT |
| Nomination | EUROMASTER TYRE AND SERVICES | FLEXI OFFICE |
| Nomination | HP INC. | SOCIAL COMMITTE |
| Nomination | HEWLETT PACKARD ENTERPRISE | GLOBAL EMPLOYEE INITIATIVE |
| Nomination | OMV PETROM GLOBAL SOLUTIONS | SHINE |
| Nomination | SCC SERVICES | NOVEL OFFICE DESIGN |
| Nomination | SOCIETE GENERALE EBS | THE NEW WAYS OF WORKING |
| Nomination | WIPRO TECHNOLOGIES | RETENTION STRATEGY |
Colleague of the Year
- ELENA ȘANDRU – HP INC – Winner
- ALINA BURUIAN – EUROMASTER – Finalist
- ANDREI MOȚESCU – MICHELIN – Finalist
- CLAUDEA JUMUGA – COLT TECHNOLOGY – Finalist
- IOANA ENACHE – HEWLETT PACKARD ENTERPRISE – Finalist
- IONELA BRÎNDUȘA GOLOGAN – OMV PETROM GLOBAL SOLUTIONS – Finalist
- IONUT SĂVULESCU – EUROMASTER – Finalist
- LUMINIȚA JITĂRESCU – WIPRO TECHNOLOGIES – Finalist
- MAGDALENA ALBOTICA – MICHELIN – Finalist
- TEO GALEA – COLT TECHNOLOGY – Finalist
Project name: SWORD
Project name: OPERATING MODEL OF VEEAM SOFTWARE SUPPORT TEAM
Project name: REDUCE, COLLECT, RECYCLE AND BREATH
Project name: Telus Days of Giving
Project name: MASTER IN FINANCIAL COMPUTING
Project name: OWN YOUR JOURNEY5th EDITION CATEGORIES
Business Leader in BUSINESS EXCELLENCE
In today’s Business Services sector, the ability of our companies to continuously improve operational capabilities and financial performance lays at the heart of our business.
This category seeks to recognise the projects that brought the highest productivity, significant improvement in results and contributed to achieving business excellence through enhanced process quality, reduction of operational costs and therefore overall contribution to the enterprise. We look at projects driven either through continuous improvement, innovation or business process re-engineering.
NOMINATION CRITERIA
- Timeline of the project
- Project goal & scope
- Original approach to process management
- Operational improvements & cost savings
- Process streamlining/replication
- Recognition of the project
Business Leader in BUSINESS INNOVATION
Over the last few years, the Business Services sector has moved from transactional and fairly simple operations to more advanced, complex and even automated activities and processes.
This category focuses on rewarding the development of innovative solutions or a successful delivery of complex or advanced services. Either of them should be considered means to further enhancement of business services capabilities. Your success story needs to demonstrate how your organization gained competitive advantage or improved its performance due to implementation of the innovative solution.
NOMINATION CRITERIA
- Timeline of the project
- Project goal of the innovative solution
- Impact for the company and the business
- Innovativeness
- Recognition of the solution
Business Leader in CUSTOMER EXPERIENCE
Building and sustaining Customer Intimacy leads to improved business performance. The award in this category recognises the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery.
The aim is to identify and reward the company-wide project that has delivered concrete solutions and achieved tangible results through delivery of superior customer experience.
NOMINATION CRITERIA
- Project goal & scope
- Impact on stakeholders
- Financial/business gains for the Customers
- Customer’s feedback, references
- Recognition of the project
Business Leader in CSR
This CSR Award is designed to inspire, to give a higher visibility to CSR excellence and raise awareness on the positive impact that businesses can have on society.
This category aims to recognise the initiatives that improve the lives of the employees, other stakeholders and the larger community in which the company activates. We are looking at projects implemented in Romania that use resources efficiently and transparently, addressing real needs and bringing sustainable changes for the people.
NOMINATION CRITERIA
- Relevance of the project
- Involvement of relevant stakeholders
- Impact
- Efficiency
- Originality of the action
Business Leader in TALENT DEVELOPMENT & EDUCATION
Business sector has a major role to play in Education and is directly affected by the quality of the labour force. Therefore, companies can choose to be directly involved in the development of the necessary skills and competencies needed in their future employees.
In this category, companies taking an active role in educating the workforce by either investing in own training programs or in collaborating with education institutions or other educational partners for building the capabilities needed in the labour market are the ones to be awarded.
NOMINATION CRITERIA
- Program goal & scope
- Design & Dimension
- Impact on the stakeholders
- Recognition of the program
Business Leader in VIBRANT WORKPLACE
In today’s fast-paced world, companies of the Business Services sector understand that the secret to deliver world-class performance lies in their people and that employee engagement correlates with workplace satisfaction, which is critical for corporate success.
This award seeks to appreciate and promote companies that creates working environments that are inspiring and vibrant for their employees, by investing in programs that integrate employees’ holistic well-being: real estate, facilities, social and cultural benefits, diversity and inclusion.
NOMINATION CRITERIA
- Original elements of the program
- Employees’ feedback
- Impact on the company, the business and the employees
- Evidences of improved employee engagement and satisfaction and results
COLLEAGUE OF THE YEAR AWARD
In every company, there are people whose positive energy is contagious, who mobilize resources and make things happen, who are mentors, always volunteering and open to embark in new challenges.
This award aims to recognise people who are willing to go the extra mile in supporting their colleagues and teams achieving results and perform better. They are the ones who hold strong personal values, have a natural preference to help and mentor others, a can-do attitude, and the ability to create the right environment for the people to be the best versions of themselves.
NOMINATION LETTER
- Describe the person that you are nominating in terms of personal qualities that make her/him a great colleague. Offer as many details as possible. (500 characters)
- Describe her/his professional achievements, by giving examples of specific behaviours and actions that differentiates your nominated colleague from the others. (500 characters)
- Explain what makes her/him valuable and what is she/he recognised for within the team. (500 characters)
- Please support your nomination letter with 2-3 testimonials from other colleagues. (2000 characters)
DEADLINE EXTENDED: Submit your nominations until March 9, 2020.
How to apply?
Step 1
Download the editable nomination pdf via the “Download nomination form” button in your respective category
Step 2
Complete the nomination pdf with the relevant data
(We strongly recommend using latest Adobe Acrobat Reader)
Step 3
Upload the nomination pdf via the “Upload nomination form” button in your respective category. If needed, you can upload documents/photos supporting your nomination
Jury
The Jury gathers representatives of high-profile companies, connected with the business services industry. The aim is to ensure expertise in various connected fields and fairness in the process of evaluating the projects enrolled into the competition.
It is our pleasure to introduce the 2020 ABSL Awards Jury:
NOMINATION PROCESS
Member companies can enrol one of their projects under each Award Category, a total of 7 projects, by completing the requirements within the Eligibility & Rules. The applications need to highlight the innovative and value-added aspects of the project, as well as the impact on bottom-line performance of the business and the impact and investment in the community at a larger scale. All business applications should only refer to registered quantifiable and demonstrable results starting 1st of January 2019 and until the application date.
One winning project per Category will be selected by the Jury after a thorough evaluation process and those will be announced during the Gala event, on April 2nd, 2020, in a dedicated ceremony. In the stage lights, each Category Award Winner will be handed a Trophy while expressing the specific merits for the project. In addition to the Winners, 2nd & 3rd places will be offered Diplomas. The communication and promotion of the ABSL Award winners and finalists will continue in media through consequent press releases, articles in ABSL Newsletters and website, as well as social media posts on Facebook, YouTube and LinkedIn.
The ABSL Awards are open only to ABSL members.
Applying for an ABSL Awards is free of charge.
Before submitting the nomination forms, please download
and read the Awards’ Eligibility & Rules.
The deadline for submitting your nomination is March 2nd, 2020.
PROGRAM
ABSL Awards Gala is the celebration event where the ABSL community gather to honor the companies, their people and their meaningful contribution to making the Romanian business services industry performant, attractive and competitive.
ABSL Awards Gala aims to bring them on the stage and offer them a well-deserved public recognition. This is a special occasion for the entire Outsourcing Industry to network and most importantly, to learn about those initiatives that push business services forward, so non-members companies are welcomed too.
| 14:00 | Opening Speech Colin Lovering | Vice Chairman – British Romanian Chamber of Commerce |
| 14:05 | Welcome message from Dragoș Ștefan | President of ABSL |
| 14:15 | Overview of the competition: categories, jury, applications, assessment process |
| 14:30 | Business Leaders Awards, delivered by the Jurors of the ABSL Awards |
| 14:55 | Closing Speech |
REGISTRATION
◾️ Companies can delegate a maximum number of people equal with the number of projects they submitted. For example, if you have nominated projects for 3 categories, you can have 3 representatives; you can also have only one delegate that can accept the award/awards in case of winning
◾️ If you have projects nominated in a category, please be advised that in case of winning, someone from your company will be called by the moderator and asked to address a few words
◾️ Pre-register your delegates, and encourage other colleagues to watch the live streamed event on the ABSL Facebook page
◾️ Non-member companies can also join the event on our Facebook page
EVENT
SPONSORS
If you want to join the event as Sponsor contact us:
absl@absl.ro
+40 751 782 615
PARTNERS
Media Partners
Strategic Partners
