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About ABSL Gala Awards

ABSL Awards Gala recognizes the most innovative, impactful and valuable projects and initiatives of the business services industry over the course of the previous year and celebrates member companies for making great achievements possible.

Previous Editions

2018 is the third year of delivering the ABSL Awards, continuing the tradition and looking forward to making it even more valuable for our community.

ABSL Awards Gala inspires the business services community to continuously strive for excellence and by this, to strengthen the sector’s position as the powerhouse of the Romanian economy.

Winners & Finalists of the ABSL Awards Gala

Business Excellence

Winner P&G Coupa Source-to-pay Transformation project (Read more)
2nd Place Webhelp Samsung
3rd Place Wipro Automatic PO Accruals Improvement

Customer Experience

Winner Webhelp SWAT Team (Read more)
2nd Place Stefanini Service Desk Transition and Transformation Journey

Business Innovation

Winner OMV Petrom Global Solutions IoT Technologies for Digital Oilfield (Read more)
2nd Place Samsung SSCE Samsung RPA project
3rd Place Deloitte D.Tax App


Winner TELUS International TELUS Days of Giving (Read more)
2nd Place Arvato Services Arvato Alternative Language Program
3rd Place Bosch Service Solutions Bosch Green Weekend

Talent Development and Education

Winner Microsoft EDU Alliance (Read more)
2nd Place Webhelp Coach me up
3rd Place Euromaster Tyre & Services Romania Legacy Leadership

Vibrant Workplace

Winner OMV Petrom 20for2020 Innovation program (Read more)
2nd Place TELUS International Creating the most Vibrant Workplace
3rd Place Euromaster CESP Euromaster – More than a working space

Colleague of the Year

  • Daniela Tofan – OMV Petrom Global Solutions – Winner
  • Radu Contes – OMV Petrom Global Solutions – Finalist
  • Ruxandra Popescu – OMV Petrom Global Solutions – Finalist
  • Carmen Agapi – Genpact – Finalist
  • Oana Iliescu – AWP P&C Saint Ouen – Finalist

3rd Edition Categories

Member companies can enroll one of their projects under each Award Category, a total of 7 projects, by completing the requirements within the Eligibility & Rules. The applications need to highlight the innovative and value-added aspects of the project, as well as the impact on bottom-line performance of the business and the impact and investment in the community at a larger scale.

One winning project per Category will be selected by the Jury after a thorough evaluation process and those will be announced during the Gala event in a dedicated Award giving ceremony.

In the stage lights, each Category Award Winner will be handed a Trophy while expressing the specific merits for the project. In addtion to the Winners, the following two finalists will be given a Special recognition Diploma. The communication and promotion of the ABSL Award Winners and finalists will continue in media through consequent press releases, articles in ABSL Newsletters and website, as well as social media promo postings on Facebook, Youtube and Linkedin.

The ABSL Awards are open only to ABSL members. Applying for an ABSL Awards is free of charge. Before submitting the application, please download and read the Awards’ Eligibility & Rules.



In today’s Business Services sector, the ability of our organizations to continuously improve operational capabilities and financial performance lays at the heart of our business.

This category seeks to recognize the projects that brought the highest productivity, significant improvement in results and contributed to achieving business excellence through enhanced process quality, reduction of operational costs and therefore overall contribution to the enterprise.

We look at projects driven either through continuous improvement, innovation or business process re-engineering.


  • Timeline of the project
  • Project goal & scope
  • Original approach to process management
  • Operational improvements & cost savings
  • Processes streamlining/replication
  • Recognition of the project


Building and sustaining Customer Intimacy leads to improved business performance. The award in this category recognizes the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery.

The aim is to identify and reward the company-wide project that has delivered concrete solutions and achieved tangible results through delivery of superior customer experience.


  • Project goal & scope
  • Impact on stakeholders
  • Financial/business gains for the Customers
  • Customer’s feedback, references
  • Recognition of the project


Over the last few years, the Business Services sector has moved from transactional and fairly simple operations to more advanced, complex and even automated activities and processes. This category focuses on rewarding the development of innovative solutions or a successful delivery of complex or advanced services.

Either of them should be considered means to further enhancement of business services capabilities. Your success story needs to demonstrate how your organization gained competitive advantage or improved its performance due to implementation of the innovative solution.


  • Timeline of the project
  • Project goal of the innovative solution
  • Impact for the company and the business
  • Innovativeness
  • Recognition of the solution

Business Leader in CSR

This CSR Award is designed to inspire, to give a higher visibility to CSR excellence and raise awareness on the positive impact that businesses can have on society.

This category aims to recognize the initiatives that improve the lives of the employees, other stakeholders and the larger community in which the company activates. We are looking at projects implemented in Romania that use resources efficiently and transparently, addressing real needs and bringing sustainable changes for the people.


  • Relevance of the project
  • Involvement of relevant stakeholders
  • Impact
  • Efficiency
  • Originality of the action


Business sector has a major role to play in Education and is directly affected by the quality of the labour force. Therefore, companies can choose to be directly involved in the development of the necessary skills and competencies needed in their future employees.

In this category, companies taking an active role in educating the workforce by either investing in own training programs or in collaborating with education institutions or other educational partners for building the capabilities needed in the labour market are the ones to be awarded.


  • Program goal & scope
  • Design & Dimension
  • Impact on the stakeholders
  • Recognition of the program

New Entry! Business Leader in VIBRANT WORKPLACE

In today's fast-paced world, companies of the Business Services sector understand that the secret to deliver world-class performance lies in their people and that employee engagement correlates with workplace satisfaction, which is critical for corporate success.

This award seeks to appreciate and promote companies that creates working environments that are inspiring and vibrant for their employees, by investing in programs that integrate employees’ holistic well-being: real estate, facilities, social and cultural benefits, diversity and inclusion.


  • Original elements of the program
  • Employees’ feedback
  • Impact on the company, the business and the employees
  • Evidences of improved employee engagement and satisfaction and results


In every company, there are people whose positive energy is contagious, who mobilize resources and make things happen, who are mentors, always volunteering and open to embark in new challenges.

This award aims to recognize people who are willing to go the extra mile in supporting their colleagues and teams achieving results and perform better. They are the ones who hold strong personal values, have a natural preference to help and mentor others, a can-do attitude, and the ability to create the right environment for the people to be the best versions of themselves.

Nomination letter (5000 characters)

  • Please describe the person that you are nominating, in terms of qualities & achievements, and explain how this person distinguish herself/himself from others. Offer a short description of what makes her/him valuable and what is she/he recognised for within the team.
  • Please support your nomination letter with 2-3 testimonials from other colleagues.


The jury is composed of seven reputable experts in the business sector working strongly to make the assessment process transparent and fair to all applicants.

Aurelia Luca
Aurelia LucaManaging Director - Skanska Property Romania
Charlie Crocker
Charlie CrockerCEO - British Romanian Chamber of Commerce
Dana Cavaleru
Dana CavaleruExecutive Director - HR Management Club
David Hand
David HandDirector of Global Business Services - ACCA
Malgorzata Jasinska
Malgorzata JasinskaTalent Solutions Managing Director, Central & Eastern Europe - Hays
Richard Perrin
Richard PerrinAdvisory Partner, Head of Advisory - KPMG
Silviana Petre Badea
Silviana Petre BadeaManaging Director - JLL Romania


ABSL Awards Gala is the celebration event where the ABSL community gather together to honour the companies, their people and their meaningful contribution to making the Romanian business services industry performant, attractive and competitive. ABSL Awards Gala aims to “give them the stage”, a well-deserved public recognition and a chance to shine in the stage lights!

This is a special occasion for the entire outsourcing industry to learn about those initiatives that push business services forward and networking, so non-members are welcomed too.


Welcoming Guests


Opening Speech

Colin Lovering, Chairman of the BRCC & Senior Vice-President | Avison Young
Cosmin Pătlăgeanu, ABSL President – Welcome message


Overview of the competition: categories, jury, applications, assessment process


Business Leader Awards, delivered by the jury and the ABSL board members


Closing Speech


Networking Cocktail

Dress code: Black Tie


Free entrance

  • 2 seats for members and partners only

Regular ticket

  • 1 seat

Corporate offer

  • 4 seats

Non-member companies are invited to the ABSL Gala Awards, please book your seat.


InterContinental Hotel

Ronda Ballroom

Address: Nicolae Bălcescu Boulevard 4, Bucharest 010051
Website: www.ihg.com
Phone: 021 310 2020

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the Sponsorship Offers and contact us today!

You may contact us via email at cristina.iacob@absl.ro or phone at +40 751 782 615



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