Building and sustaining Customer Intimacy leads to improved business performance. The award in this category recognizes the most compelling success story of building customer intimacy and improving customer satisfaction in business services delivery.

The aim is to identify and reward the company-wide project that has delivered concrete solutions and achieved tangible results through delivery of superior customer experience.

Over the last few years, the Business Services sector has moved from transactional and fairly simple operations to more advanced, complex and even automated activities and processes. This category focuses on rewarding the development of innovative solutions or a successful delivery of complex or advanced services.

Either of them should be considered means to further enhancement of business services capabilities. Your success story needs to demonstrate how your organization gained competitive advantage or improved its performance due to implementation of the innovative solution.

This CSR Award is designed to inspire, to give a higher visibility to CSR excellence and raise awareness on the positive impact that businesses can have on society.

This category aims to recognize the initiatives that improve the lives of the employees, other stakeholders and the larger community in which the company activates. We are looking at projects implemented in Romania that use resources efficiently and transparently, addressing real needs and bringing sustainable changes for the people.

Business sector has a major role to play in Education and is directly affected by the quality of the labour force. Therefore, companies can choose to be directly involved in the development of the necessary skills and competencies needed in their future employees.

In this category, companies taking an active role in educating the workforce by either investing in own training programs or in collaborating with education institutions or other educational partners for building the capabilities needed in the labour market are the ones to be awarded.

In today's fast-paced world, companies of the Business Services sector understand that the secret to deliver world-class performance lies in their people and that employee engagement correlates with workplace satisfaction, which is critical for corporate success.

This award seeks to appreciate and promote companies that creates working environments that are inspiring and vibrant for their employees, by investing in programs that integrate employees’ holistic well-being: real estate, facilities, social and cultural benefits, diversity and inclusion.

In every company, there are people whose positive energy is contagious, who mobilize resources and make things happen, who are mentors, always volunteering and open to embark in new challenges.

This award aims to recognize people who are willing to go the extra mile in supporting their colleagues and teams achieving results and perform better. They are the ones who hold strong personal values, have a natural preference to help and mentor others, a can-do attitude, and the ability to create the right environment for the people to be the best versions of themselves.