Marking its 5th anniversary, ABSL Cluj-Napoca Business Mixer, the event dedicated to the local Business Services community, will take place on March 5th, starting 9:30, at Vertiv Premises, on Someșului St., No. 30.
Creating and cultivating a digital culture in 2020 is no longer optional, but, in order to stay competitive, it’s almost mandatory to be an integral approach in the transformation journey. Therefore, this process requires a work environment that not only embeds digital from the top-down, but also creates a space where all employees, regardless of their role, are engaged and made aware of the impact digital can have on productivity and desired results. Success occurs only when people act in ways that support the digital strategy.
But getting people to shift their mindsets and ways of working can be challenging. So, in order to create sustainable change, leaders need to consider all factors that shape the human behaviour on multiple levels: professional, personal and social. What are those factors? How can we best influence them to challenge the status quo? What are the risks? Let’s meet at Cluj-Napoca Business Mixer: Making the Shift: Embedding a Digital Culture in Business Services’ companies and tackle topics such as Digital Culture, Company Values, Leadership, Behaviours, Environment and many others.
AGENDA CLUJ-NAPOCA BUSINESS MIXER 2020
Making the Shift: Embedding a Digital Culture in Business Services’ companies
9:00 – 16:30
9:00 – 9:30 Registration & Welcome Coffee
9:30 – 11:15 Experts’ insights on the 2020 trends
GBS: Evolution or Revolution? | Andrada Iliescu, Advisory Director – KPMG Romania
→ KPMG is delighted to present you the results of the 7th Industry Report published jointly by ABSL and KPMG. Representing the vision of companies employing approximately 24% of the total number of employees working in the outsourcing industry, the Report offers an image on the current status of the outsourcing industry in Romania and its development potential in the near future.
New work. New rules. Get ready for hyper-collaboration | Elena Ardelean, Dealer Business Manager – Steelcase
The art and science of successful recruitment – Find & Engage model | Sandor Mark Bodnar, Managing Director – HAYS Romania
→ The newest „Find & Engage” recruitment model developed by Hays company is blending perfectly best practices and skills of traditional recruitment with the new technology and data science techniques. Hays Specialists will reveal you at Cluj Mixer Brasov the benefits of the new recruitment method.
The challenges of rapid momentum | Viorel Opaiț, Business Development Director – JLL Romania
→ Momentum can have both positive and negative aspects. Cities that are growing quickly tend to punch above their weight in attracting capital, companies and people. However, this can create challenges, particularly in the environmental and social impacts of this rapid growth. If these challenges are left unchecked, it is unlikely that this momentum will be sustainable and a city’s economy will therefore struggle to mature and move to the next level of development.
11:15 – 11:35 Coffee Break
11:35 – 12:35 Managing Emotional Energy at Work [workshop] | Mihaela Perianu, Managing Partner – Dale Carnegie Romania
→ Emotional bursts at work are experienced by too many of us and many times they have a legitimate cause. Unfortunately, they hinder or prevent many from otherwise becoming the team leaders they could be. This 90-minute workshop will unpack this topic and help us towards managing emotional energy at work.
12:35 – 13:20 Lunch
13:20 – 14:30 Case studies: What are local companies doing to embed a digital culture?
Operations in the world of machine learning | Ali Hamdan, Head of Professional Services – Vertiv GBS
Hyperautomation – a Document Understanding chapter | Horatiu Palade, Delivery Lead – UiPath
→ UiPath Hyperautomation starts with RPA at its core and expands automation capability with AI, analytics, process mining and other advanced tool with the goal to engage everyone in the organization as part of the Digital Transformation journey. Document Understanding teaches robots how to process your documents using intelligent drag-and-drop skills for data extraction and interpretation thus bringing the benefits of a digital culture in a not-yet fully digital world.
Digitalization with a human touch | Soepenberg Hugo, Service Delivery Manager – Majorel Romania
→ Finding the balance between human and AI is a real skill. At Majorel, we think we’ve found that perfect balance of talent and technology – bringing you the best of both worlds.
Intelligent Operations enabled by Digital | Kapil Agarwal, Business Operating Leader, Europe – Genpact
→ Delivering on contractual promises is no longer a wow factor for the BPM clients in maturing market. New exam question is how BPM organization can improve the client experience. The answer lies within. Intelligent operations is now a necessity for delivering value to clients & shareholders, let’s hear what’s Genpact 2020 plan.
Watch(ful of) the Soul > The Quest for Digital | Adrian Fogas – Director Accounts Receivable – Office Depot Europe a.i.
→ Vivacity, emotions, creativity, imagination, ethics, empathy, consciousness, compassion, values, intuition, warmth and nonetheless … mystery … Is the quest for digital genuinely & sensibly refreshing,(re)coding & rewiring the organisational landscape for a balanced journey that would embed all of these human attributes onto the digital quest?
14:30 – 14:45 Short Break
14:45 – 16:00 Workshop: Accelerating culture change. Risks & Opportunities | Colin Lovering & the ABSL Team
Ali HamdanHead of Professional Services - Vertiv
Ali Hamdan
Head of Professional Services - Vertiv
Ali Hamdan has more than 10 years of experience in Service delivery, BPO and Information Technology industry . Ali is holding the title of Head Of Professional Services where he leads the professional services operations delivered from our Cluj center, prior to Vertiv he was an Assistant Vice President at Genpact responsible with a large portfolio of customer delivery across Hungary, Poland and Romania and prior to Genpact he was C&C Finance Manager within Oracle corporation.
Adrian FogasDirector Accounts Receivable – Office Depot Europe a.i.
Adrian Fogas
Director Accounts Receivable – Office Depot Europe a.i.
Adrian joined Office Depot more than 12 years ago as a fresh graduate and is now Director Accounts Receivables a.i., leading teams that look after the Corporate and SME’s customers in the UK, Ireland, DACHBeLux, France, Italy and Spain geographies.
Adrian has recently graduated an MBA with the Open University in the UK and holds a master’s degree in Project Administration and Evaluation from „Babeș-Bolyai” University in Cluj-Napoca, as well as bachelor’s degree in Management from the same university. Adrian has 12+ years of experience in the SSC environment, in the last 10 leading heterogeneous teams in multiple engagements and projects within Europe also embracing various operational roles and responsibilities such as implementing harmonization, quality and reporting or overseeing transitions.
Besides his business role, Adrian is passionate about travelling and reading but also a former mountain marathon runner currently focusing on swimming, tennis, cycling… basically a sports and nature enthusiast.
Andrada IliescuAdvisory Director, KPMG Romania
Andrada Iliescu
Advisory Director, KPMG Romania
Andrada has more than 13 years of experience in the outsourcing industry, either as part of a major Romanian Shared Service Center or providing advisory services in connection to this industry. Andrada is currently a Director in the Shared Services and Outsourcing Advisory Department of KPMG Romania. She has strong experience in advising national and multinational companies, operating in various fields, in all aspects and steps of their journey to sourcing, working shoulder-to-shoulder with her clients in accomplishing their objectives. Andrada’s portfolio include companies operating in more than 10 countries, located on 3 continents.
Contact details:
E-mail: kpmgro@kpmg.ro
Adresa: Victoria Business Park, DN1, Bucuresti-Ploiesti Road, no. 69-71, Sector 1, Bucharest, Romania
Website: http://www.kpmg.ro
Phone: +40 747 333 003
Colin LoveringVice Chairman of the Board BRCC
Colin Lovering
Vice Chairman of the Board BRCC
From a manufacturing and sales background, Colin spent 18 years of his career with The Sealed Air Corporation where he built a strong reputation for Sales success including 2 prestigious European awards for Sales performance. From this, his career moved into Organisational & People Performance taking him for 3 years in Paris and then a further 3 years in the USA where he travelled across North America, South Africa, China and the length of Europe developing and training literally hundreds of Sales and management professionals and organisations. In 2009 he moved to Romania to continue his work and formed Achieve International Srl to broaden his scope in organizational change and performance working with key company’s such as Petrom, Baker Tilly, Provident, Groupama, BMW, HP, etc and, for the past 4 years, working with the Corporate Office Solutions (COS) sales team. In October 2017, Colin joined Avison Young Romania as Senior Vice-President of Enterprise Solutions & Advisory. Colin states “I’m really enjoying this challenge and about bringing a fresh, new approach and perspective to the Real Estate market here in Romania whilst continuing my work in promoting this wonderful country as the ideal location for foreign investors”. Colin is also Chairman of The British Romanian Chamber of Commerce (BRCC) , A senior Tutor with the Institute of Sales Management and an associate lecturer with The University of Bucharest. A father to two sons, Dan & Matt and proud grandfather to little Freddie. Colin also supports 2 charities in Romania (Casa Ioana shelter for abused and homeless women and children and Light into Europe who provide guide dogs for the blind).
Elena ArdeleanDealer Business Manager Central Europe | Steelcase Inc.
Elena Ardelean
Dealer Business Manager Central Europe | Steelcase Inc.
As Dealer Business Manager in Central Europe, Elena provides leadership in account planning & strategy and consults with Steelcase insights. She helps the dealer sales force to close priority sales opportunities. Elena coordinates dealer training, support, mock-ups, showroom branding and new product launches. As Steelcase representative, Elena provides customers with access to comprehensive research, analysis and insights which help organizations achieve a higher level of performance by creating great work environments.
Elena has 21 years of experience at Steelcase was involved in over 4000 successful projects in Czech Republic, Slovakia and Romania. Elena followed Post- University Management Studies in Paris
+40 744 55 18 19
Horatiu PaladeDelivery Lead, UiPath
Horatiu Palade
Delivery Lead, UiPath
Horatiu Palade leads the UiPath technical delivery team in Cluj. With over 8 years of experience in the IT industry, he started his professional career as a Software engineer, later progressing towards Test Management and then becoming Delivery Lead at a Global Systems Integrator – the common thread throughout his career is client focus. His interests and abilities range from people management and leadership to Automotive, Document Understanding, Knowledge management, Big Data and Machine Learning.
Horatiu is passionate about the IT Industry and has been one of the drivers of the young but strong local RPA community.
Horatiu has Bachelors and Masters Degrees in Computer Science and Law and is pursuing a PhD in the field of Management and Engineering at the University of Sibiu
E-mail: @Horatiu Palade
Phone: +40747050409
Kapil AgarwalBusiness Operating Leader, Europe, Genpact
Kapil Agarwal
Business Operating Leader, Europe, Genpact
Kapil has more than 16 years of experience in the outsourcing industry and is currently responsible in delivering 8 different client engagements across manufacturing and services industry in F&A & Supply chain domain.
He is leading a team of 300+ aspiring individuals aiming to change the ways of working by leveraging technology, design thinking and Lean Six Sigma as a bedrock.
Before he took plunge in the operating role Kapil led Business Process Transformation Projects to Aid Global Clients in Achieving their Business Objectives for 11 years. In leading migration and transformation programs of business processes for clients in a range of industries and countries, he has closely worked with global teams and successfully led varied programs in digital transformation, shared service center set-ups & consolidation, with focused attention to change readiness and business case realization.
Kapil brings deep and broad domain expertise and extensive cross functional & global experience, having worked across the Americas, Asia-Pacific and continental Europe in manufacturing, banking, insurance, automobile, pharmaceuticals and consumer goods, among other sectors.
Mihaela PerianuManaging Partner | Dale Carnegie Romania
Mihaela Perianu
Managing Partner | Dale Carnegie Romania
Mihaela Perianu is since 2005, the Managing Partner of the Dale Carnegie Romania office and leads the local team. To many she is also known as the person who founded and is leading the company now known as AIMS from its beginnings (1992) as Snelling – one of the very first local Recruitment Companies – into what is now one of the most recognizable brands for middle-to-top level recruiting and HR consulting in Romania. She has opened also offices in Timisoara (1994) and Bulgaria (1994).
Her background is in the economical science area and for the last 26 years she has worked without interruption in the Human Resources field thorough the companies that she has built up and lead in the professional services market and is now able to bring this expertise to the service of our partners in identifying the best in-depth solutions to their needs and issues.
She is a Board member in Romanian Business Leaders ( RBL), jury member for Asociatia de Relatii Comunitare ( ARC) and Bursele Telekom.
Otilia BordeiLeasing Manager, Skanska Property Romania
Otilia Bordei
Leasing Manager, Skanska Property Romania
Otilia has been with Skanska Property Romania for more than two years, as a Leasing Negotiator and then as a Senior Leasing Negotiator in the past months.
Before that, she had been working as a real estate consultant, marketing assistant and reporter.
Otilia has a demonstrated history of working in the corporate sales and real estate industry. She is skilled in sales, communication, negotiation and presentation. With hard work and dedication, she managed to build a strong professional background having international experience and exposure.
From education point of view, she obtained a double Master’s degree in Business Consultancy from Universita degli Studi di Salerno and from University of Bucharest.
Sándor Márk BodnárManaging Director | Hays Romania
Sándor Márk Bodnár
Managing Director | Hays Romania
Sándor started his career in Southeast Asia working for a global HR consulting group, engaged with local and regional recruitment projects and business development activity.
Returning to Europe in 2013, he joined Hays Hungary as a Recruitment Consultant in the Engineering & Manufacturing sector and became Team Leader in the second year. Two years later as a Section Manager, he was responsible for technical recruitment segment in (Engineering & Manufacturing, IT & Telco) in Hungary and was tasked to launch the Construction & Property and Logistics & Supply Chain recruitment specialisms too. In 2018, as a Director for the Expert business line, taking over Accountancy & Finance, Sales & Marketing and Life Sciences, he was managing Hays Hungary’s all permanent specialist recruitment divisions.
In October 2018, Sándor shifted to Romania to launch Hays Group’s newest country of recruitment agency operations and manage the existing onsite recruitment (RPO) teams.
Native Hungarian, fluent in English and has a good command in French, obtained a Business degree from Budapest Business University.
Contact details:
Address: Premium Plaza, 63-69 Dr. Iacob Felix Street, 7th floor, Bucharest 011033
Website: www.hays.ro
Email: bodnar@hays.ro, info@hays.ro
Phone: +40 739 837 080; +40 724 832 298
Viorel OpaițBusiness Development Director - JLL
Viorel Opaiț
Business Development Director - JLL
Viorel’s role in JLL is developing long term relationships with key companies in the market with a focus on the office and logistic markets. During the last 15 years he transacted over 1 million sqm of modern buildings and helped close sale transactions totaling over EUR 500 mil throughout Romania. His client list includes some of the largest companies present in Romania, among which: Auchan, Avon, Capgemini, Coca Cola, eMag, Enel, Ericsson, Flanco, IBM, IKEA, ING Bank, Iron Mountain, Kaufland, Metro Cash&Carry, Microsoft, Pepsico, Profi, Thales, Vodafone, Xerox, etc.
This event is dedicated to specialists working in the Business Services sector.
The event is free of charge, please reserve your seat by clicking on the button below.
