Contact Center Magazine (www.contactcentermagazine.ro) is the first Romanian magazine dedicated to the professionals working in Customer Care and Contact Center industries. It is an informational platform which presents local and international market data and suggests methods of implementation and adaptation to the local market. It has been launched in 2008 under Marketing Insiders Group and it is the only Romanian publication which offers updated and concise information over the contact center and customer care matters of interest. You can read about financial analysis, real figures being presented in the magazine. Also it presents the existing technologies both hardware and software, as well as management strategies that are applicable in this domain. Contact Center Magazine addresses to active and involved people from the contact center, managers (top and middle), but also addresses to employees who wish to improve their skills. It is an inspiring tool for the specialists which want to be a part of the continuous learning process and the highest level of expertise.