Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.
Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high-quality provider for large multinational companies in various industries like telecom, financial services and utilities. As recognition of our high-quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center and Best Medium BPO Awards at the Romanian Contact Center Awards Gala in 2013, 2015, 2016 and 2017.
Optima Solutions Services is part of Next Capital Group which operates mainly in the Financial sector (commercial finance/factoring and debt purchase, with total assets under management in excess of EUR 500 Million) and has North Bridge Capital Partners (a private equity fund based in London) with investments in financial services, real estate and agriculture, as minority shareholder. Optima employs over 300 people in its offices in Bucharest, Iasi and Brasov.
For more information, please visit www.optimacall.ro.