Webhelp Romania

Webhelp Romania 2018-11-15T10:49:59+00:00

Project Description

Member of Webhelp Group, a global leader in business process outsourcing (BPO), with more than 50,000 team members across 140 customer experience hubs in 35 countries, Webhelp Romania is the Group’s Digital Hub and the leading French employer in Romania.

Founded in 2000, Webhelp Romania has been constantly growing, from 200 to more than 2000 team members, while delivering innovative, multilingual solutions across 4 delivery centers in Bucharest, Ploiesti, Galati, and Iasi.

Webhelp Romania’s capabilities extend omnichannel customer care, digital & marketing services, translations, market research, business transformation and many other.

We engineer customer experience on behalf of some of the world’s most popular brands and, through our transformational outsourcing proposition, we can drive performance improvement, deliver a real and lasting development in clients’ operating models and the best quality-price ratio. Our operational delivery is powered by data and applied analytics, which play a pivotal role in our work as a digital company.

An omnichannel perspective

We help our clients stay ahead of the curve and maintain a competitive edge, both offline and online. Our experienced team supports our clients as their customer care evolves from a traditional voice model to an increasingly digital strategy. We ensure an optimal mix of channels for communicating with the final customers while providing a maximized level of satisfaction.

Proven methodologies

We have developed innovative methodologies that bring operational efficiency and commercial benefit to leading corporations across the world. By combining competitive rates, operational excellence and proven added-value services, our approach is to deliver solutions aligned directly to our clients’ objectives.

Solution design

Our added-value services are a key differentiator in the market for our clients. SMART Solutions has been developed as the response to the needs of our clients and their core business objectives. We understand the importance of balancing the need for operational efficiency and exceptional customer experience.

Insights

We use real-time analytics that reveals actionable business improvement leads. Our insights will help companies make informed decisions that will help reduce costs, increase revenue, engage more personally with customers and drive advocacy.

Design, Moderation, Content, Social

Organizations aim to run a personalized and cost-effective digital and social media strategy. Webhelp’s design, social, moderation, and content services have been specifically designed to help our clients gain time, increase online customer satisfaction, manage online reputation and save costs.

Thanks to our highly-qualified team and our strong social & web expertise, we will help our clients stand out through a seamless online customer experience.