Webhelp Romania

//Webhelp Romania
Webhelp Romania 2017-11-07T13:52:37+00:00

Project Description

Member of the Webhelp Group, a 35,000 people-strong global leader in business process outsourcing (BPO), with more than 100 customer experience hubs in 28 countries, Webhelp Romania is the first French employer in Romania.

Webhelp Romania provides innovative outsource solutions, in 14 languages, with over 2,000 team members across 5 delivery centers in: Bucharest, Ploiesti, Galati et Iasi.

Webhelp Romania capabilities extend across voice, social and digital channels and our outsourced services have expanded to include sales and marketing services.

We engineer customer experiences on behalf of some of the world’s most progressive brands and, through our transformational outsourcing proposition, we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.

We’re experts in designing and delivering multichannel solutions from contact center to social media.

A multichannel perspective

We help our clients stay ahead of the curve and maintain a competitive edge, both offline and online. Our experienced team supports our clients as they evolve their traditional voice and increasingly important digital strategy, ensuring an optimal communication with their customers via their channel of choice.

Proven methodologies

We have developed innovative methodologies that are bringing operational efficiency and commercial benefit to some of the leading companies in Europe. By combining competitive commercials, operational excellence and proven value-added services, our approach is to deliver solutions aligned directly to our clients’ objectives.

Solutions

Our value-added services are a key differentiator in the market for our clients. SMART Solutions has been developed around the needs of our clients and their core business objectives. We understand the importance of balancing the need for operational efficiency and exceptional customer experiences.

Insight

We use real-time analytics – uncovering actionable business insights that drive decisions.

These informed business decisions will help reduce cost, increase revenue, help our clients engage more personally with their customers and drive advocacy.

Design Moderation Social

Organizations aim to run a personalized and cost-effective digital and social media strategy. Webhelp’s design, social, moderation and content services have been specifically designed to help our clients gain time, increase online customer satisfaction and save costs.

Thanks to our highly-qualified team and our strong social & web expertise, we will help our clients make a difference through a seamless online customer experience.

For more information, please visit www.webhelp.com.