Project Description
Global Remote Services (GRS), leading Independent Contact Centre provider in Romania, has over 13 years (founded in January 2004) of experience in the Business Process Outsourcing (BPO) industry.
Global Remote Services has 2 operational sites in Bucharest and a third one in Piatra Neamt. The company has a capacity of over 300 workstations and more than 400 employees in Romania.
GRS provides a broad range of multilingual and multi-channel contact centre and back office services to organizations across Europe. The company delivers with professionalism services like multichannel customer care, publishing, media back-office processes, technical help desk, database qualification and commercial outbound campaigns in more than 12 European languages.
GRS provides high quality and flexible customer contact solutions through its leading edge ITC infrastructure and robust operational procedures.
GRS is a fully quality certified organization and has the following standards:
- UNI EN ISO 9001:2008 (Quality Management System)
- UNI EN 15838:2010 (Customer Contact Centre – Requirements for Service Provision)
The company works closely with its customers to create and deliver tailor-made solutions. The hands-on approach is helping GRS to respond to every customer’s individual needs and further helps them manage their business successfully.
GRS is proud of its long-standing relations with their customers, many of them major blue-chip multinationals. The clients’ high expectations in terms of service level quality, customer experience and business continuity are GRS’s drivers for delivering professional services.
GRS greatly values its highly skilled and committed team! Employees are the company’s main asset giving the management full confidence to expand continuously.
For more information, please visit www.globalremoteservices.com/ro.