Study: How much do the employees in the business services industry earn?

//Study: How much do the employees in the business services industry earn?

Bucharest, 27 of November 2017. Flexible working hours, additional free days and the possibility to work from home are some of the main benefits received by employees of the Romanian business services industry, according to the study “Romania 2017 – Salary Guide Business Service Centers”, conducted by the Association of Business Service Leaders in Romania (ABSL), in collaboration with HAYS Talent Solutions. In terms of gross monthly salary, in Financial and Customer Support, the salary starts from 3200 RON for a junior employee and can go up to about 14,000 RON for a Process Manager with certain specializations.

The Romanian business and outsourcing market has seen significant growth in recent years. It attracts more and more investors due to the quality of human capital, respectively the technical and linguistic skills demonstrated by Romanians. These skills are sometimes rewarded financially by employers in the form of a monthly bonus, the use of a foreign language at work bringing up to 1300 RON/month gross, in the case of less frequently used foreign languages such as Danish, Finnish, Norwegian or Swedish.

At the same time, already existing shared business services centers expand the scope and complexity of processes and activities they support at regional or global level, leading to a high demand for workforce ready to work in this industry and, at the same time, the necessity to retain current employees. More than 50% of respondents said the company plans to increase the number of employees over the next 12 months, either because it develops its customer portfolio or because it diversifies the services it offers to its current customers.

“Through this study, and through the Master Business Services program, which we conduct jointly with the Bucharest University of Economic Studies, ABSL supports the companies in the Romanian business services industry in their effort to identify skilled entry-level workforce, to be competitive in the recruitment process and to increase the motivation and retention of current employees. As this study has shown, the benefit system is constantly shaping after the employee profile – what are their needs, what motivates them to peak performance.”, said Cosmin Pătlăgeanu, President of ABSL.

In the top of the benefits received by non-managerial employees of the Romanian business services industry, there is the possibility to have flexible working hours and additional free days for 74% of the companies responding to the study and, the next place with 70% of companies, the opportunity to have a salary bonus as a reward. The benefits include health insurance (59%) and the possibility to work from home (56%).

Most of the employees in managerial positions are rewarded with a company car that can also be used for personal purposes (75%).

The study involved 19 companies, operating in different areas of the business services industry, such as telecommunications, information technology, transport, commercial and professional services, banking, financial services, insurance.

The results of the study were presented at the annual ABSL conference, this year at its 5th edition, which brought together over 500 of the most important leaders and representatives of the prestigious companies in Romania.

The complete study is available on the association’s website,

About ABSL

Association of Business Service Leaders in Romania (ABSL) is the most important organization representing the business services sector, bringing together the most important market companies operating in areas such as Shared Services Center (SSC), Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) Research and Development (R & D).

The role of ABSL Romania is to support the expansion of the Business Service sector and its transformation into an important vector of Romania’s economic growth. The association achieves its goals by facilitating the collaboration of the main players, as well as engaging authorities and interest groups in developing the key operational aspects of the industry.

The ABSL Romania includes both local and multinational companies, regional and global leaders such as: Accenture Services, Allianz Worldwide Partners, APT Resources & Services, Arvato Services Romania, Be Think Solve Execute, Capgemini, Central Europe Technologies, Connections Consult, CRH Ciment Romania, DB Schenker, Deloitte Audit,  DXC Technology, Ernst & Young, Eucom Business Language, Genpact Romania, Global Remote Services, Goodyear Dunlop Tires Operations Romania, HP Enterprise, HP Inc Romania, Luxoft Professional Romania, Mazars Consulting, Microfocus, Microsoft Romania, Mood Media, Office Depot Service Center, OMV Petrom Global Solutions, Optima Solutions Services, PwC Romania, Process Solutions, Procter & Gamble Marketing Romania, Renault Business Services, Samsung SSCE, SCC Services Romania, SELIR, Societe Generale European Business Services, Stefanini Romania, TELUS International, TMF/UCMS Group Romania, UniCredit Business Integrated Solutions, Valoris Center, Vauban IT, Veeam Software, Vodafone Shared Services Romania, Webhelp, Wipro Technologies and WNS Global Services Romania.

ACCA, COS, Fine Law, HAYS, I Future, JLL, KPMG and SKANSKA also support ABSL as strategic partners of the association.

More details about ABSL can be found at

About Hays

Hays is the leading global specialist recruitment group placing professional candidates in permanent, temporary and interim positions. We operate across the private and public sectors offering tailor-made contingency recruitment services, executive search and recruitment outsourcing solutions.

Our combination of deep expertise across a wide spectrum of specialized industries and professions makes us unparalleled recruiters in the world of work. With over 10 000 staff in 250 offices across 33 countries, last year we placed around 70,000 people into permanent jobs and around 240,000 into temporary assignments.

Every day we help clients simultaneously dealing with talent shortages in certain markets, while having to reshape workforces in others. The nature of employment is also changing fast, with technological advances driving evolutions in the way people work. We understand these complexities and are uniquely positioned across our markets to solve them.

Our global scale and in-depth local knowledge, the research methodology we use together with our extensive candidate networks all combine to help you achieve your hiring objectives. As our partner, you can also expect a number of added benefits, including market insight and benchmarking data from our specialism salary guides – enabling you to make informed decisions.

With over 15 years of local experience on the Central Eastern Europe (CEE) market, we have helped to build the business services sector and become an unrivalled expert in multilingual recruitment. Having a largest team of Business Services consultants who recruited for over 150 centers in the CEE region and our own EMEA Centre of Excellence, we know only too well the difficulties such organizations may face in recruiting the best talent. Working intensively with GBS organizations in Romania we have proven our ability to deliver on singular vacancy assignments as well as in volume recruitment projects as a Master Vendor or RPO provider. Our expertise has been acknowledged by the industry in a form of the Award for the Best Recruitment Firm of the Year 2013, 2014, 2015 & 2017 and Best Executive Recruitment Firm of the Year 2016 at the CEE Outsourcing and Shared Services Awards Gala.