Project Description
Global Remote Services (GRS) is a leading Contact Centre provider in Romania with over 20 years of experience in the Business Process Outsourcing (BPO) industry. GRS has 2 operational sites in Romania: Bucharest and Piatra Neamt and a national spread remote work network. The company has a physical capacity of over 300 workstations and 550 employees.
GRS provides a broad range of multilingual and multi-channel contact center and back-office services to organizations across the world. Some of GRS’ expertise is in delivering services such as multichannel customer care, customer support and technical help desk in more than 12 European languages. Through a strong partnership with an International BPO company, GRS has access to a network of 30.000 employees over 50 sites spread out in the Asia/Pacific region and the Americas.
Since 2023, GRS is part of the Be Ys Group and has spread its Global footprint with new production sites in France, Bulgaria, Morocco, Tunisia and Madagascar and offers cutting-edge solutions in digital trust, cloud services, software publishing, R&D and digital healthcare.
GRS is a certified organization and has the following standards:
- ISO 9001:2015 (Quality Management System)
- ISO 27001:2022 (Information Security Management System)
GRS specializes in delivering tailored BPO solutions, designed to address the unique requirements of each client. By adopting a collaborative and hands-on approach, GRS ensures a seamless alignment with customer needs, empowering clients to optimize operations and drive business success. With a strong track record of long-term partnerships, GRS serves a portfolio of blue-chip multinational companies.
At the heart of GRS’ success is its dedicated and highly skilled team. Recognizing employees as its most valuable asset, GRS continuously invests in their growth and development, ensuring they are ready to meet the evolving demands of a dynamic global market, giving the management full confidence to expand continuously.