Global Remote Services

//Global Remote Services
Global Remote Services 2018-11-14T15:33:32+00:00

Project Description

Global Remote Services (GRS) is a leading Independent Contact Centre provider in Romania with  over 14 years of experience in the Business Process Outsourcing (BPO) industry.

Global Remote Services has 3 operational sites in three Romanian cities: Bucharest, Piatra Neamt and Suceava.  The company has a capacity of over 300 workstations and 400 employees.

GRS provides a broad range of multilingual and multi-channel contact centre and back office services to organizations across Europe. Some of GRS’s expertise is in delivering services such as multichannel customer care, customer support and technical help desk  in more than 12 European languages.

GRS is a fully quality certified organization and has the following standards:

  • UNI EN ISO 9001:2008 (Quality Management System)
  • UNI EN 15838:2010 (Customer Contact Centre – Requirements for Service Provision)

The company works closely with its customers to create and deliver tailor-made solutions. This hands-on approach helps GRS to respond to the customer’s individual needs and further helps them manage their business successfully.

GRS is proud of its long-standing relationship with its clients, many of which are major blue-chip multinational companies. The clients’ high expectations in terms of service level quality, customer experience and business continuity are GRS’s driving force for delivering professional services.

GRS greatly values its highly skilled and committed team! The employees are the company’s main asset, giving the management full confidence to expand continuously.

For more information, please visit www.globalremoteservices.com/ro.